Returns and guarantee

Last updated 31 October 2026

The 60-day money-back guarantee

Use your Showerkind filter for up to 60 days from delivery. If your hair does not feel softer, email [email protected] within those 60 days with:

We refund the full price you paid to your original payment method. You do not need to send anything back. One guarantee claim per order. For the Both bathrooms 2-pack, the refund covers the filters you are not happy with; for the 6-month kit, it covers the whole kit.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our 60-day guarantee is extra. It does not replace or limit these rights.

Faulty, damaged, wrong or lost

If your order arrives faulty, damaged, not as described, or does not arrive at all, email [email protected] with your order number and a photo if you can. We replace it or refund you in full, as you prefer. You do not have to send anything back unless we ask, and if we ask, we pay for the return.

Change of mind

If you simply change your mind after the 60 days, we are not required to give a refund, but write to us anyway and we will see what we can do.

Cancelling an order

You can cancel free of charge until your order ships. Email [email protected] with your order number.

How and when refunds are paid

Refunds go back to the card or wallet you paid with, in Australian dollars. We start them within 2 business days after we approve your claim. Your bank can take another 5 to 10 business days to show it.

Contact

Codext GmbH, Frankenstraße 10, 74549 Wolpertshausen, Germany. Email [email protected]. Phone +49 7904 5203106.